Terms & Conditions
Please note that we operate a 24-hour cancellation policy.
Bookings cancelled without the required notice will be charged in full.
Those who fail to arrive for their appointment will be charged in full, as if they had attended.
Bookings cancelled with adequate notice will not be charged, instead the appointment credit will be re-allocated to your account.
We politely request that clients arrive 5-minutes prior to the start of their appointment and reserve the right to turn away any client who arrives after the specified start time of their appointment.
The client warrants and represents that he/she is eligible for treatment and that the booked treatment will not be detrimental to their health.
There are certain circumstances in which clients may not be eligible for treatment i.e. when taking certain medication or following certain aesthetic procedures. Clients are warned of extenuating circumstances upon booking and therefore are responsible for ensuring they are eligible for treatment on the day of their appointment. Clients are fully responsible for ensuring that they are eligible for treatment. Those who fail to meet eligibility criteria may be refused treatment and will be charged in full.
TPB reserves the right to refuse treatment to any client, for whatever reason they see fit.
To be eligible for treatment clients must be over the age of 16 years old.
All of our credit options (single credits, subscriptions and packages) are associated with a specified expiry date. It is the responsibility of the client to ensure that they use their credit before the specified date, otherwise their credit will be forfeited.
We encourage clients to post pictures of their newly found glow, but ask that they respect the privacy of other clients and anyone in their immediate surroundings when doing so.
TPB credit can be redeemed at any of its specified concessions and treatment options and prices are identical across concessions. The only exception is treatments at Grace Belgravia which in certain circumstances may have to be booked and paid for separately through their systems.
TPB reserves the right to allocate their choice of therapist a treatment. They may also replace the therapist at the last minute, without prior warning where is necessary.
Hours of Operation
Hours of operation are variable between concession locations and are available to clients through TPB website. TPB reserves the right to vary these opening times and may close any of its facilities where it is deemed necessary. During bank and public holidays special hours may apply, these can be obtained from TPB website.
TPB cannot be held responsible for the loss, damage or theft of personal property belonging to a client during a visit.
If a client gives their consent to appear in a photograph or film, TPB reserves the right to use it for its own material (website, newsletter, brochures, advertising etc).
The start date of your subscription will be the date of purchase and this will be the date that your credit allocation refreshes each month. Credit is not available to book in advance of this date.
Termination of Subscriptions
Subscriptions can be cancelled with one month's warning in writing to firstname.lastname@example.org. Your subscription will be terminated from the date on which it was purchased.
Treatment Credit (single credits and packages) is non-refundable except for in extenuating circumstances, which will be reviewed on a case by case basis by TPB management team.